Online Ordering FAQ's
I'd like to place an order online. What delivery and shipping options do you offer?
We offer the following local delivery options:
- Curbside pickup at your favorite Tomlinson's location
- Same or Next-Day Delivery for local orders
For articles about how to manage your Autoship, reorder past purchases, discounts, and more, visit our Help Site
I've selected Same-Day or Next-Day Delivery. When will my order arrive?
Our deliveries typically arrive between 11:00 AM and 7:00 PM.
I'm interested in ordering online and have an in-store Pet Club membership. Can I get my discount online?
Absolutely. Head over to the Claiming Your Existing Pet Club Account page to find a step-by-step guide for how to get your discount online.
I'd like to order frozen food for delivery. Do I need to be at home when my order arrives?
Yes. We require a signature upon delivery for all frozen items. The delivery driver will call before pickup to let you know they are on the way.
If our normal delivery windows do not work for you, please email firstname.lastname@example.org with your name and order number to see if a special arrangement can be worked out.
I normally buy my food by the case. Will I receive a case discount when I shop online?
Unfortunately, no. Due to technical limitations, case discounts remain an in-store perk. But, if you have questions about making sure you get the best deal possible, email us at email@example.com.
I can't find my special order items on the site. Can I still have those delivered?
Yes! If you are looking for a one time delivery on your special order, call your neighborhood Tomlinson's and pay for those items over the phone. As long as you're in our delivery area, we can get those items to your door!
If you are interested in setting up an autoship on your special order items, email us at firstname.lastname@example.org and we will get that setup for you!
I'd like my food delivered every month. Does Tomlinson's offer subscriptions for pet food?
We do! We offer subscriptions on do food, cat food, chicken feed, and cat litter! Want more details? Head over to our Autoship Details page for more information!
I was so impressed with the service from Tomlinson's delivery. Can I tip my delivery driver?
At Tomlinson's, we're proud to employ delivery drivers as competitively compensated, W2 employees.Our drivers are motivated (and well-compensated) to provide excellent service not for a big tip, but for the pride in a job well done. Fetch more details on Drivers at Tomlinson's.
Will my online purchases count towards my food's frequent buyer program?
Save your email confirmation as your receipt and the barcode from your bag and your online purchase will count toward your frequent buyer total, along with any in-store purchase.
Please note that free bags resulting from frequent buyer programs must be redeemed in-store and not online.
I received a coupon for 15% off my online purchase. Can I combine this with my Pet Club discount?
We are not able to stack discounts, but if you have questions about making sure you get the best deal possible, email us at email@example.com.
I'm having trouble placing an order online. I need help!
We're here for you! If you are ever having an issue with our site, please email firstname.lastname@example.org. A customer service representative will get in contact with you ASAP and help with your issue.
How long will you hold my curbside order?
We will hold your curbside order for 7 days after it is placed. If no one picks up the order after 7 days, it will be cancelled and refunded in full.
I don't live in Austin, Texas. Can you ship my order to me?
We cannot deliver or ship orders outside of our local delivery range.